Google can prevent you from accessing your own email if it thinks your email program is “less secure”

I have blogged before about email programs that can’t access your email and that try to insist that your password is wrong when you are quite sure that it isn’t. See “Oh dear – error“, for instance.

One of the situations that causes this completely misleading error message is if Google decides that you are using what it terms a “less secure” program to access your Gmail. It doesn’t say what your program is “less secure than” and it doesn’t tell you that this is why it won’t let you in. All it does is tell you that your password is incorrect.

Some circumstances that can definitely cause this are if you use:

  • The Mail program on an iPhone or iPad with an IOS version of earlier than 6
  • The Mail program on a Windows phone with a version earlier than 8.1
  • The Thunderbird or, believe it or not, Outlook email programs (including Outlook 2016 – the latest version)

Fig 1 - Accessing Google Account Info

Fig 1 – accessing “My Account” in Google

There is, however, a fairly simple way of rectifying the situation. Simple, that is, if you know how to navigate the seemingly Kafkaesque options in your Google account as accessed via a web browser.

So, until they mess around again with how your account information and options are presented, here are the steps you need to take to access your gmail by one of the aforementioned “less secure” methods:

  • Open a web browser
  • Log into your google account at https://accounts.google.com/login
  • Click on the circle at top right and click on “My Account” (see Fig 1)
  • Click on “Sign-in & security” (see Fig 2)
  • Scroll down until you see the box that includes “Allow less secure apps”
  • Click the “switch” to the right-hand (“on”) position (see Fig 3)
  • Sign out of the account (if desired) by clicking on the circle at top right and then clicking on “sign out” (see Fig 1)

Fig 2 - Sign in and security

Fig 2 – Click here

You may think that this couldn’t possibly be the cause of an email access problem today (or tomorrow) as it worked perfectly well yesterday, so why shouldn’t it work today? Because Google are quite capable of moving the goalposts overnight and they are not going to tell you if they do that. You just have to find out for yourself.

In fact, exactly this same thing happened to a computer support client of mine about this time last year. One minute the email was arriving perfectly happily on her iPhone and the next it wasn’t. I should point out here that my own strong advice is to keep up to date with IOS versions. Apart from anything else, it can take a long time to update everything all at once and it’s far easier (and keeps your device safer) to keep it relatively up to date all the time.

Fig 3 - allow less secure apps

Fig 3 – click to the right of the round “knob” to “slide” the switch to the right (“on”) position. It’s no good trying to “drag” the knob to the right: it doesn’t work.

Anyway, in this specific instance the client chose to force Google to accept a connection to a “less secure app”, so we took that route and all was quickly resolved.

So, if your email program suddenly tells you that your password is wrong and it’s a Gmail account that’s involved, do remember to ask yourself whether Google may have moved the goalposts again when it comes to what it considers “less secure apps”.

© 2011-2018 David Leonard
Computer Support in London
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