Monthly broadband costs can now be reduced to well under £10 per month. If you are paying substantially more than this – because, for instance, you’ve had your current contract for a couple of years or more – then it may well be worth either shopping around or contacting your current provider to see if they can offer you a better deal (I’ve heard that AOL will now drop your monthly charges substantially if they think you are about to abandon them – how the mighty are fallen).
If you have been wondering if your broadband speed is all that it should be, or wondering whether you are getting a good deal on your broadband contract, or puzzled about the terminology or technology, it could well be worth visiting http://www.broadband.co.uk/
A good site for checking your current speed and comparing it with other people in your neighbourhood is http://www.broadbandspeedchecker.co.uk/
Personally, I think that the overall service and the quality of the technical support are more important than the monthly cost or the speed of the connection (within reasonable limits, of course). I’m paying about £18 per month to Zen and I’d much rather do that than pay £7 per month elsewhere.
Why? They answer the phone quickly, they are based in the UK, and their focus is on solving the problem rather than obeying the list of instructions they have been given regarding support calls. They don’t spend 20 minutes asking you everything from your postcode, to your mother’s maiden name, to your inside leg measurement, and then force you to do the umpteen checks that you already did before picking up the phone (eg re-booting the router). If the problem isn’t fixed there and then, they send progress emails and these are signed by the person responsible for the issue. Why can’t other organisations realise that this is the way to keep customers?