Broadband and Landline Service Compensation

From 1st April 2019, most broadband and landline customers will automatically receive compensation if their provider fails them in certain key respects It is my impression (judging by what my own IT support clients tell me) that service from internet providers has improved over recent years. It is easy to say (but true) that it …
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Internet Traffic Shaping

Is your internet provider manipulating the speed of your internet connection? There’s a lot of data traffic passing through the internet and the amount is increasing all the time – especially now that we expect to be able to download or stream entire films and TV programs, and a household of four people could easily …
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Broadband Migration and The Olympics

If you are thinking of changing your broadband provider in time for working at home during the Olympics, then maybe you should start making plans earlier rather than later. A while ago I wrote a  and the fact that this has been made far easier since the introduction of MACs (Migration Access Codes). My own …
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WiFi and 3G

Computer clients have asked me several times recently “what is the difference between WiFi and 3g?” WiFi is a standard of localised radio transmission that is used to establish a wireless internet connection between a router and a device (computer or similar). So, your Internet Service Provider (your ISP – eg BT, Virgin, Zen etc) …
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Changing Broadband Provider

Fed up with your ISP (Internet Service Provider)? If you are not happy with the service or the deal that you are getting from your broadband provider (your ISP) then you may wish to change to a new one but not know how to go about it. In principle this is not difficult. Unless you …
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Zen Internet – The Best ISP

Monthly broadband costs can now be reduced to well under £10 per month. If you are paying substantially more than this – because, for instance, you’ve had your current contract for a couple of years or more – then it may well be worth either shopping around or contacting your current provider to see if …
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