Why does Internet Service Provider Support seem so Bad?

I reckon that more than half of all of us are frustrated by poor ISP support and dread having to contact them We all know the scene: something’s gone wrong with your internet connection and you want to pursue it with your provider. It goes something like this: Hurdle 1: you can’t find a phone …
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Replace Windows XP

Windows XP will not be supported, or updated, or patched by Microsoft after April 2014 I have argued before that it will not be a good idea to run Windows XP after Microsoft cease support for it in April 2014. The main argument is quite straightforward – from the point of view of people wanting …
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Computer Instructions

You may think that going through a list of instructions for carrying out a computer task is daunting – and the longer the list the more daunting it looks I’ve often thought about this subject and it certainly occupied a large chunk of my mind as I was writing the instructions for next week’s blog …
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Will Computers Change Us?

I was recently setting up a new computer for a client, and kept seeing Google ads relating to a particular theme There was nothing wrong with the theme, but it did relate to something highly personal, and I wondered if the client realised that this gave an indication of something that had clearly been on …
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Computers – it’s not all bad

I’ve been having a clear-out Living, as I do, in a very small flat, there just isn’t the room to accumulate things I won’t need again. I’ve come across loads of bits of computer hardware that might have come in handy again when they were first dumped in the cupboard, but which now look a …
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Snapping and Snipping

Recently, I  and how convenient it is for grabbing a copy of all or part of a screen. This is fine for normal purposes, when everything is behaving normally . . . . . . but what happens if you suddenly see the dreaded “blue screen of death”? Sometimes a simple re-boot is enough to …
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Changing Broadband Provider

Fed up with your ISP (Internet Service Provider)? If you are not happy with the service or the deal that you are getting from your broadband provider (your ISP) then you may wish to change to a new one but not know how to go about it. In principle this is not difficult. Unless you …
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A Year of Blog Posts

It’s a year since I started writing this blog every week. Before that I’d just dipped my toe in the water, wondering if I’d got anything useful to say on a regular basis to my computer support clients and potential clients. So, this week I thought I’d have a look back on some of the …
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