Why does Internet Service Provider Support seem so Bad?

I reckon that more than half of all of us are frustrated by poor ISP support and dread having to contact them We all know the scene: something’s gone wrong with your internet connection and you want to pursue it with your provider. It goes something like this: Hurdle 1: you can’t find a phone …
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Snapping and Snipping

Recently, I  and how convenient it is for grabbing a copy of all or part of a screen. This is fine for normal purposes, when everything is behaving normally . . . . . . but what happens if you suddenly see the dreaded “blue screen of death”? Sometimes a simple re-boot is enough to …
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Send A File

Do you regularly want to copy a file to a specific folder? I’ve often noticed during 1:1 computer training sessions that people have their own way of filing that could benefit from a simple tweak to Windows Explorer. Here are a couple of examples from my own working habits: I often want to make a …
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A Year of Blog Posts

It’s a year since I started writing this blog every week. Before that I’d just dipped my toe in the water, wondering if I’d got anything useful to say on a regular basis to my computer support clients and potential clients. So, this week I thought I’d have a look back on some of the …
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Re-booting

Just two quick tips this week: Re-booting a frozen computer If your computer has frozen solid and simply won’t respond to anything at all that you do, then there is an easy and certain way to get it to-reboot – just depress and hold down the on/off button for a minimum of five seconds. This …
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